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We're here to help! Due to the effects of the Severe Winter Weather in Texas, impacted Scott and White Health Plan members are encouraged to visit SWHP.org/Disaster for updates & information. Contact Scott and White Health Plan Customer Service for assistance accessing medical care and/or services.
Complimentary phone evaluations are now available for BSW SeniorCare Advantage members. Click here for more information.
The new MyBSWHealth 24/7 member portal experience is live. Learn more here.
We care about the health and well-being of all of our members and are committed to keeping you informed.
Click here for more information about the vaccine.
Click here for more information about your benefits during the COVID-19 pandemic.
Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays.
You may opt-in for SMS Text Notifications service by updating your preferences in the Member Portal. These steps show you how.
* Standard Medicare Part D redetermination (appeal) requests must be submitted in writing and cannot be initiated via phone. If you believe waiting 7 days for a standard Medicare Part D redetermination decision could seriously harm the member's life, health, or ability to regain maximum function, you can ask for an expedited decision; expedited Medicare Part D redetermination requests can be initiated via phone.
ATTENTION: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-866-334-3141 (TTY: 711).