Check availability by service coverage area.
We care about the health and well-being of all of our members. As we continue to monitor the spread of COVID-19, we are committed to keeping you informed. Click here for more information.
Scott and White Health Plan is waiving member cost-sharing for care related to COVID-19, which includes testing, telehealth services, outpatient office visits and inpatient hospital stays.
We're here to help! Due to the effects of Hurricane Hanna, impacted members are encouraged to visit swhp.org/disaster for updates & information. Contact Customer
Service for assistance accessing medical care and/or services.
The Ascension Providence health system has extended its contract with Scott and White Health Plan through December 31, 2020.
You may opt-in for SMS Text Notifications service by updating your preferences in the Member Portal. These steps show you how.
Service coverage area eligibility is, by law, based on your county of residence. We offer one or more plans for the following Texas counties:
Don't see your Texas County? Other Texas counties are outside our 2020 service coverage areas.
* Standard Medicare Part D redetermination (appeal) requests must be submitted in writing and cannot be initiated via phone. If you believe waiting 7 days for a standard Medicare Part D redetermination decision could seriously harm the member's life, health, or ability to regain maximum function, you can ask for an expedited decision; expedited Medicare Part D redetermination requests can be initiated via phone.
ATTENTION: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-866-334-3141 (TTY: 711).