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New Medicare Cards

Medicare is mailing out new Medicare cards starting in April 2018. These are the red, white, and blue cards from The Centers for Medicare & Medicaid Services, not your SWHP member card.

Here are 10 things to know about your new Medicare card.

See “10 things to know about your new Medicare card" in Spanish, Korean, Chinese, Japanese, Vietnamese, or Arabic.

SeniorCare (Cost) Plan Members

Most SeniorCare (Cost) patients will be covered by SeniorCare Advantage starting January 1, 2019. Learn more about the transition here.

Vital Traditions Plan

The Vital Traditions HMO plan will end on December 31, 2018.  Instead, Scott and White Health Plan offers a Medicare Advantage PPO in the North Texas area. 

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Know your Medicare options

Check availability by service coverage area.

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U. S. News and World Report 2019 Award 288501

Scott and White Health Plan was recently recognized as one of the 2019 Best Insurance Companies for Medicare Advantage by U.S. News & World Report—making it one of only two Medicare providers in the state of Texas to be included on this prestigious list.

Our Commitment to provide our members with exceptional service and high-quality care is reflected by this recognition.

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Plan Year 2019 — Enrollment

Select Your County of Residence

Service coverage area eligibility is, by law, based on your county of residence. We offer one or more plans for the following Texas counties:

Don't see your Texas County? Other Texas counties are outside our 2019 service coverage areas.

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SeniorCare Advantage HMO Plan Members

Member Quicklinks

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SeniorCare Advantage PPO Plan Members

Member Quicklinks

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Medicare coverage the way it should be

Enroll Now

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2018 Plan Documents

Looking for current year's plan documents?

Find the documents you need in your current plan's 2018 Plan Document Center

2018 SeniorCare (Cost) Plan Document Center

2018 Vital Traditions HMO Plan Document Center

2018 SeniorCare Advantage HMO Plan Document Center

2018 SeniorCare Advantage PPO Plan Document Center

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As a Medicare member, you have the right to:

  • Ask for coverage of a medical service or prescription drug. In some cases, we may allow exceptions for a service or drug that is normally not covered.
  • File an appeal if your request is denied. An appeal is a formal way of asking us to review and change a coverage decision we made.

You can submit your request for medical service coverage or appeal to the following:

 Scott and White Health Plan 
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-800-626-3042
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

You can submit your request for prescription drug coverage or appeal to the following:

 Scott and White Health Plan 
MS-A4-102
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-866-880-4532
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

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ATTENTION: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-866-334-3141 (TTY: 711).

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