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October 27 is National Prescription Drug Take Back Day!

October 27 is National Prescription Drug Take Back Day! Learn about the responsible use of prescription drugs and what you can do to keep yourself and your community safe. AND — Find a convenient location to dispose of your unused prescription drugs. Take Back locations will be available from 10 a.m. to 2 p.m.

New Medicare Cards

Medicare is mailing out new Medicare cards starting in April 2018. These are the red, white, and blue cards from The Centers for Medicare & Medicaid Services, not your SWHP member card.

Here are 10 things to know about your new Medicare card.

See “10 things to know about your new Medicare card" in Spanish, Korean, Chinese, Japanese, Vietnamese, or Arabic.

SeniorCare (Cost) Plan Members

Most SeniorCare (Cost) patients will be covered by SeniorCare Advantage starting January 1, 2019. Learn more about the transition here.

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Know your Medicare options

Check availability by service coverage area.

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Get personalized strategies for a healthy life.

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Plan Year 2019 — Enrollment

Select Your County of Residence

Service coverage area eligibility is, by law, based on your county of residence. We offer one or more plans for the following Texas counties:

Don't see your Texas County? Other Texas counties are outside our 2019 service coverage areas.

Need to enroll before 1/1/2019 and qualify for special circumstances? Pick your county of residence from the current year plan 2018 listing.

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SeniorCare Advantage HMO Plan Members

Member Quicklinks

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SeniorCare Advantage PPO Plan Members

Member Quicklinks

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Medicare coverage the way it should be

Enroll Now

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Plan Year 2018 — Special Circumstances Enrollment

2018 SeniorCare (Cost) plans will automatically be transferred to the appropriate SeniorCare Advantage plans. See notices for details.

View available plans that start coverage before 1/1/2019.

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2018 Plan Documents

Looking for current year's plan documents?

Find the documents you need in your current plan's 2018 Plan Document Center

2018 SeniorCare (Cost) Plan Document Center

2018 Vital Traditions HMO Plan Document Center

2018 SeniorCare Advantage HMO Plan Document Center

2018 SeniorCare Advantage PPO Plan Document Center

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As a Medicare member, you have the right to:

  • Ask for coverage of a medical service or prescription drug. In some cases, we may allow exceptions for a service or drug that is normally not covered.
  • File an appeal if your request is denied. An appeal is a formal way of asking us to review and change a coverage decision we made.

You can submit your request for medical service coverage or appeal to the following:

 Scott and White Health Plan 
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-800-626-3042
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

You can submit your request for prescription drug coverage or appeal to the following:

 Scott and White Health Plan 
MS-A4-102
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-866-880-4532
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

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ATTENTION: If you speak Spanish, language assistance services, free of charge, are available to you. Call 1-866-334-3141 (TTY: 711).

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