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SeniorCare Advantage HMO Plan Documents and Resources

Find the information you need right here

Here are a variety of resources and plan materials to help you get the most out of SeniorCare Advantage HMO and Medicare.

Have questions?

Call Customer Service at 1-866-334-3141

TTY: 711

Monday - Sunday 7 am to 8 pm

Our Mailing Address

Scott and White Health Plan 1206 West Campus Drive Temple, TX 76502


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Print your ID card. View copays, deductibles and claims.
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Get personalized strategies for a healthy life.


SeniorCare Advantage HMO Plans

STAR ratings: Overall 4.5 stars rating.

Every year, Medicare evaluates plans based on a 5-star rating system.

Members can get personalized plan information, easily and directly, by logging into the Member Portal. Once enrolled in the plan, you can quickly register for Member Portal access.


Plan Directories and Search Tools

Directories and directory search tools for SeniorCare Advantage plans.

View the directory of all pharmacies participating in this plan.

Pharmacy Directory (Updated 9/1/18)

View the directory of all medical providers participating in this plan.

Provider Directory (Updated 10/10/18)

Want a paper version of a 2018 directory? Use this form to have one sent to you.  Or call customer service for a 2019 directory.

Request a Printed Directory Mailing


Search doctors, urgent care centers, hospitals and more.

Find a Provider


Annual Notice of Change

Current members can view yearly plan changes with this document.

SeniorCare Advantage HMO Central Texas

Evidence of Coverage

New members and visitors can view the 2019 Evidence of Coverage.

SeniorCare Advantage Select Rx (HMO)

SeniorCare Advantage Preferred Rx (HMO)

SeniorCare Advantage Premium Rx (HMO)

SeniorCare Advantage Select (HMO)

SeniorCare Advantage Preferred (HMO)

SeniorCare Advantage Premium (HMO)


Pharmacy Directory

Pharmacy Directory (Updated 9/1/18)


Pharmacy Information

Drug Coverage Requests and Appeals & Complaints

How to ask for a prescription drug coverage or request an appeal for a service.

Medical Coverage Requests

How to ask for a medical coverage or request an appeal for service.

Appeals & Complaints

How to file a complaint, an appeal and more.

Grievances and Appeals

Low Income Subsidies

If you have low income and few resources, you may qualify for up to $4,000 in subsidies to apply toward your Medicare payments. Subsidy amounts vary. See if you qualify for Extra Help with these resources.

Additional Member Resources


This information is not a complete description of benefits. Call 1-800-782-5068 (TTY: 711) for more information.

Out-of-network/non-contracted providers are under no obligation to treat plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.


Medicare coverage the way it should be

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